Contact Us/Complaints & Feedback
Contact Dickinson Public Transit
Phone:
701-483-6564
Facebook:
Physical Address:
361 26th Street East
Dickinson, ND 58601
COMPLAINTS AND FEEDBACK
It is our number one priority to have satisfied customers, to exceed customer expectations, and to resolve complaints as efficiently, effectively, and politely as possible. We take complaints seriously. We investigate complaints fully and fairly and take great care to protect your confidentiality. Dickinson Public Transit uses complaints to improve our care and service for patrons. We will never discriminate against customers who have made a complaint.
If you are not satisfied with our service, let us know as soon as possible to allow us to address your concerns promptly. Please call 701-456-1818 and ask for management.
If you have been revoked services or are not satisfied with the outcome of your complaint, you have the right to appeal the investigation findings. Complaints must be filed in writing, sent to the agency executive director, and contain the name and address of the person filing the appeal, the date, the grounds upon which the complaint is based, and the action which is requested. Appeals must be filed with the executive director within 30 days following the decision of the investigation. The executive director will forward the appeal to the Elder Care Management Board for review.
We welcome your feedback! Our drivers and dispatchers are recognized for compliments and feedback that we receive.
Participants should first address their grievance to a staff person at the local service site for an opportunity for an informal resolution of the complaint. If the informal means are not satisfactory, the following steps may be taken.
1. Complaints must be filed in writing, sent to the agency executive director, and contain the name and address of the person filing it, the date, the grounds upon which the complaint is based and the action which is requested. Complaints must be filed with the executive director within 10 days following the informal discussion with local staff. The executive director has the option to request more information from the complainant and any other persons involved.
2. The executive director shall have ten (10) days after receiving the grievance to reply in writing.
3. If the grievance is not resolved through these means, the complainant may, through the director, request (in writing) a meeting with the Elder Care Management Board. This request for a meeting must come within ten (10) working days of the date of issuance of the written determination by the executive director.
4. After meeting with the party or parties concerned, the Board shall have the final authority over resolution of the grievance. The Board shall inform the parties involved, in writing, within ten (10) days of the meeting, of their decision.
5. Utilization of this grievance procedure is not a prerequisite to pursuit of other remedies under the law.
6. These rules should be construed to protect the substantive rights of interested persons and to meet appropriate due process standards, and to assure that the agency complies with all pertinent regulations.
The complaint form is available for download here.
Call Dickinson Public Transit's Executive Director at 701-483-6564 or stop by our office at 361 26th Street East, Dickinson, ND to request additional information on our non-discrimination obligations or to file a complaint.
Statement of Non-Discrimination
Under Title VI of the Civil Rights Act of 1964, and its related statutes and regulations, no person or groups of persons shall be, on the grounds of race, color, or national origin be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any and all programs or activities funded in whole or in part with Federal funds.
Contact the Executive Director at 701-456-1818 to request additional information on our nondiscrimination obligations or to file a complaint. Persons with limited English proficiency may receive language assistance free of charge upon request.
Title VI Complaint Procedure
Participants should first address their grievance to a staff person at the local service site for an opportunity for an informal resolution of the complaint. If the informal means are not satisfactory, the following steps may be taken.
1. Complaints must be filed in writing, sent to the agency executive director, and contain the name and address of the person filing it, the date, the grounds upon which the complaint is based and the action which is requested. Complaints must be filed with the executive director within 10 days following the informal discussion with local staff. The executive director has the option to request more information from the complainant and any other persons involved.
2. The executive director shall have ten (10) days after receiving the grievance to reply in writing.
3. If the grievance is not resolved through these means, the complainant may, through the director, request (in writing) a meeting with the Elder Care Management Board. This request for a meeting must come within ten (10) working days of the date of issuance of the written determination by the executive director.
4. After meeting with the party or parties concerned, the Board shall have the final authority over resolution of the grievance. The Board shall inform the parties involved, in writing, within ten (10) days of the meeting, of their decision.
5. Utilization of this grievance procedure is not a prerequisite to pursuit of other remedies under the law.
6. These rules should be construed to protect the substantive rights of interested persons and to meet appropriate due process standards, and to assure that the agency complies with all pertinent regulations.
The complaint form is available for download here.
Call Dickinson Public Transit's Executive Director at 701-483-6564 or stop by our office at 361 26th Street East, Dickinson, ND to request additional information on our non-discrimination obligations or to file a complaint.