Title VI Complaint Procedure
Participants should first address their grievance to a staff person at the local service site for an opportunity for an informal resolution of the complaint. If the informal means are not satisfactory, the following steps may be taken.
1. Complaints must be filed in writing, sent to the agency executive director, and contain the name and address of the person filing it, the date, the grounds upon which the complaint is based and the action which is requested. Complaints must be filed with the executive director within 10 days following the informal discussion with local staff. The executive director has the option to request more information from the complainant and any other persons involved.
2. The executive director shall have ten (10) days after receiving the grievance to reply in writing.
3. If the grievance is not resolved through these means, the complainant may, through the director, request (in writing) a meeting with the Elder Care Management Board. This request for a meeting must come within ten (10) working days of the date of issuance of the written determination by the executive director.
4. After meeting with the party or parties concerned, the Board shall have the final authority over resolution of the grievance. The Board shall inform the parties involved, in writing, within ten (10) days of the meeting, of their decision.
5. Utilization of this grievance procedure is not a prerequisite to pursuit of other remedies under the law.
6. These rules should be construed to protect the substantive rights of interested persons and to meet appropriate due process standards, and to assure that the agency complies with all pertinent regulations.
The complaint form is available for download here.
Call Public Transit's Executive Director at 701-483-6564 or stop by our office at 361 26th Street East, Dickinson, ND to request additional information on our non-discrimination obligations or to file a complaint.